Privacy Policy for No. 8 Design House
1. Introduction
We at No. 8 Design House are committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
2. Information We Collect
Personal Data: We collect personal information that you provide directly to us. This may include but is not limited to:
Name and Contact Details: This includes your first and last name, email address, postal address, phone number, and other similar contact data that you provide when you register for our services, sign up for our newsletter, or communicate with us.
Project Information: When you engage us for interior design services, we may collect detailed information about your design preferences, property specifications, budget, and other related details necessary to fulfil your design requirements.
Usage Data: We automatically collect data about your interactions with our website through cookies and other tracking technologies. This usage data helps us to improve our website functionality and user experience. It includes:
IP Address and Device Information: We record your IP address, browser type, operating system, and device type when you visit our website.
Activity on Website: This includes the pages you visited, the time spent on those pages, the links you clicked, and the sequences of actions taken on our website. This information helps us to understand user preferences and improve website content.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
3. How We Use Your Information
We utilise the information we collect in various ways to deliver and enhance our services, ensuring a personalised and efficient experience for our clients. Specific uses include:
Service Delivery: We use your personal and project information to provide and manage the interior design services you have requested. This includes utilising your information to communicate with you about project specifics, scheduling, and execution.
Website Improvement: We utilise usage data and cookies to understand how our website is accessed and to implement improvements. This helps us enhance the functionality and user experience of our website, ensuring that content is presented in the most effective manner for you and your computer.
Customer Support: Your information helps us to respond effectively to your customer service requests and support needs. The more information we have, the more efficiently we can respond to your inquiries and resolve any issues you might encounter.
Marketing and Communications: With your consent, we may use your personal data to send you newsletters, marketing emails, and exclusive offers regarding our services that we think you might find valuable. You can opt-out of receiving these communications at any time by following the unsubscribe link or instructions provided in any email we send.
Analytics and Market Research: We analyse usage data to evaluate and improve our site, marketing, and customer relationships. Insights gained from this data help us to tailor our marketing strategies and to better understand our user base.
Legal Compliance and Fraud Prevention: We may use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
4. Sharing Your Personal Data
We value your privacy and handle your personal data with care. We may share your personal data with third parties under the following circumstances:
Service Providers: We engage various third-party service providers and contractors who perform services on our behalf, such as website hosting, maintenance, support, analysis, marketing, advertising, data analytics, and legal services. These service providers are granted access to your personal data only to the extent necessary to perform these services and are bound by confidentiality agreements to protect your personal data.
Legal Requirements: We may disclose your personal data when required by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of [Your Company Name]
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the service or the public
Protect against legal liability
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes, provided that such information does not contain your personal data.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
5. Retaining and Deleting Personal Data
Data Retention
General Principles: We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract, or similar obligations applicable to our business operations;
for preserving, resolving, defending, or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.
Specific Retention Periods
Service Data: Your personal data provided in the course of the use of our services will be retained for the duration of your relationship with us, and for a minimum period of 5 years after the end of such relationship, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Account Data: Data related to your account will be kept for a period of [X years] after your last interaction with us, to allow for the reopening of accounts or other post-service inquiries.
Data Deletion
Upon expiration of the data retention periods, your personal data will be securely deleted or anonymised, unless the continuation of the storage is required or permitted by applicable laws and regulations.
You may request the deletion of your personal data at any time, unless statutory retention requirements apply.
Exceptions
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Security of Personal Data
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorized access, alteration, disclosure, or destruction. Here are some of the key security practices we follow:
Secure Servers: We store all personal data on secure servers that are managed using industry-standard security protocols.
Data Encryption: Sensitive data is encrypted during transmission over networks using secure sockets layer (SSL) technology to ensure that your information is safe, secure, and available only to authorized persons.
Access Control: Access to personal data is strictly limited to personnel who need access to perform their job functions. We ensure that these individuals are subject to confidentiality obligations.
Regular Audits: We regularly review and update our security practices to improve the protection of your data and to assist in preventing unauthorized access, data loss, and data breaches.
Data Breach Procedures: In the event of a data breach, we have established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
Responsibility of Users: While we strive to protect your personal data, the security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
7. Your Rights
Under data protection law, you have several rights regarding our use of your personal data:
Right to Access: You have the right to request access to the personal data we hold about you, commonly known as a "data subject access request". This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Rectification: You have the right to request that any incomplete or inaccurate data we hold about you is corrected.
Right to Erasure: You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Right to Object to Processing: You have the right to object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to Data Portability: You have the right to request that we transfer the personal data that you have provided to us to another third party of your choice, in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
How to Exercise Your Rights: You can exercise any of your rights in relation to your personal data by written notice to us via our provided contact details.
8. Amendments
We may update this Privacy Policy from time to time by publishing a new version on our website. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect.
Notification of Changes: If we make significant changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of such changes.
9. Updating Information
Accuracy of Your Information: It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Updating Your Information: You may update, correct, or delete your personal information at any time by accessing your account settings on our website or by contacting us directly through the provided contact methods. We encourage you to review, update, and correct the information that we maintain about you to ensure it is accurate and up-to-date.
Responsibility to Update: We rely on you to update and correct your personal data. Inaccurate information will affect the services we can provide to you and our ability to contact you as required. Please keep us informed of any changes to your personal data.
10. Contact Information
Contact Us: If you have any questions or concerns about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us:
By Email: contact@no8designhouse.co.uk
Feedback: We welcome your questions, comments, and feedback about our privacy practices. This helps us improve our services and ensure we meet your expectations.